smartsource.dell.comMy Dell Downloads & My Locker -- Frequently Asked Questions | Dell US

My Dell Downloads & My Locker -- Frequently Asked Questions | Dell US Support Dell.com DellEMC.com Search Cart Support Dell.com DellEMC.com Search Products Solutions Services Support Product Support Knowledge Base Warranty & Contracts Service Requests Order Support Contact Support Community Product Support Knowledge Base Warranty & Contracts Service Requests Order Support Contact Support Products Solutions Services Support Product Support Knowledge Base Warranty & Contracts Service Requests Order Support Contact Support Community Support Knowledge Base My Dell Downloads & My Locker -- Frequently Asked Questions English 日本語 My Dell Downloads & My Locker -- Frequently Asked Questions Summary: "The My Dell Downloads pre-installed software download site is no longer be available after 31 July 2017". My Dell Downloads is no longer in use from 31st July 2017 for access and downloads of previously factory installed software for your Dell system. Supported factory installed software for your system is available from the Dell Download Center . Please check both Dell Digital Download and Digital Locker for the software required, but if after this the software that came with your system is not found, please contact us . Original content and information for My Dell Downloads is supplied below for information only - this tool is no longer available. Table of Contents: What Was My Dell Downloads? Account Questions Connection Questions Software Download Questions Application Error Messages This article provides information on My Dell Downloads, including what is available for download, information about My Locker, a detailed Q&A section, and troubleshooting for known errors. Topic 1: What Was My Dell Downloads? What is the purpose of My Dell Downloads? My Dell Downloads contains certain software titles that are installed on your system at time of purchase. It allows you to access and download these software titles to your hard drive. You can choose to reinstall a title or create a backup copy on an external storage device (for example, a DVD or a USB Key). How many times can I download a software title? A majority of the software titles are available to be downloaded 3 times. However, some software titles allow fewer than 3 downloads, so it is important to download only when you need the software and to create a backup copy of the software title. Topic 2: Account Questions How do I sign into My Dell Downloads? Navigate to the Dell Support website and click My Account in the upper right corner of the page. The Dell Sign in pop-up box will appear, enter your Dell My Account email address and password and click Sign In . Note : If you do not have a Dell My Account, click Create an Account at the bottom of the Sign In box to get started. A Registration Confirmation e-mail will be sent to the e-mail address you provided. Under the My Software section of the page, click the Download Factory Installed Software (My Dell Downloads) link How do I register my system? You must use Internet Explorer to register your system. My Dell Downloads does not support Mozilla Firefox or Google Chrome. Log into Dell My Account from the system you want to register as shown above. On the My Download Locker page, click Add System . Agree to the End User License Agreement. Click Register System . You may see a notice in the Internet Explorer tool bar indicating that you need to install Active X Controls. Click the information bar on the web browser to allow Active X to install. How many systems can I register under my account? There is no limit to the number of systems that can be registered under a single account. To add additional systems, log into the My Dell Downloads website and click Add System , which appears on the My Download Locker web page. I forgot my password. Can I re-set it? Yes. Click the Forgot Your Password link on the Application Sign-on page and enter your e-mail address as prompted. Then click Submit . A Reset Password link will be sent to the e-mail address you registered, and you will be able to click the provided link to reset your password. Topic 3: Connection Questions What kind of Internet connection works with My Dell Downloads? My Dell Downloads works with all Internet connections, but works best with a broadband connection. Most software programs can be downloaded without a broadband connection. The download time depends on the size of the file, the speed of your connection, and the amount of traffic on the Internet. Will my download stop if the system reboots or gets shut down? Once a download has been interrupted, the file will need to be re-downloaded in its entirety prior to installing your product. When you are ready to download your software, make sure you leave yourself ample time to download, especially if you have a slower Internet connection, such as dial-up. What if the download stops before it is completed? In the event that the download stops before it is completed, the file will need to be re-downloaded in its entirety prior to installing your product. What information do I need so my firewall does not prevent me from downloading software from My Dell Downloads site? The firewall must allow all inbound and outbound traffic to smartsource.dell.com. Proxy server settings will be automatically detected and applied. Topic 4: Software Download Questions What software titles are available for download? A complete list of the software available for your specific system will be displayed after system registration. System drivers are available for download from the Dell Drivers and Downloads site. A sample of items that can be found on My Dell Downloads include: Webcam Central Dell Stage DigitalPersona Fingerprint Reader Facial Recognition Software Dell Video Chat Roxio Creator Cyberlink PowerDVD Adobe Reader Adobe Acrobat Adobe Elements Studio Adobe Photoshop Elements McAfee Security Center Symantec Norton Internet Security Trend Micro Internet Security How do I start my download? The download can be started on the My Dell Downloads page. Your product or products can be downloaded by selecting the appropriate Download checkboxes and then clicking Download Software . Where is the software downloaded? The product file will be downloaded automatically into the My Dell Downloads folder located in the My Documents folder. What will happen when I download a software title? Once the download starts, a message box containing a status bar will pop up. This status bar will show a percentage of completion that will climb to 100%. Upon completion of the software download, you can click Install to install the software, click the CD/DVD Burn option, or click View Download Folder to see where the software title was downloaded, where you are able to burn or copy the application using your own preferred method to a DVD, USB Key, or other external storage device. Note: The CD/DVD Burn option only appears if the system has a DVD-RW drive attached. The burn software provided through the Dell Download Manager only supports burn capability to a CD-R, CD-RW, DVD-R, DVD-DL, or DVD-RW. In order to burn to a Blu-ray Disc™ or USB, you must check to see if the burn software available on your system supports this. Can I download and archive a copy of a software title? Yes, you can download and archive a copy of the software title for your use by burning it to a CD-R, CD – RW, DVD-R, DVD-DL, DVD-RW, or Blu-ray Disc or by copying the folder to a USB key. Dell policy and the terms of use for the software prohibit distribution of backup media. Note: The burn software provided through the Dell Download Manager only supports burn capability to a CD-R, CD-RW, DVD-R, DVD-DL, or DVD-RW. In order to burn to a Blu-ray Disc or USB, you must check if the burn software available on your system supports this. Can I download multiple titles simultaneously? Yes, by selecting the Download checkbox next to your product. Multiple products can be selected for download at the s...